2305 Chambliss Avenue NW, Cleveland, TN 37311
(423) 559-6000

For more than 59 years, SkyRidge Medical Center has served the healthcare needs of citizens in Bradley County and the surrounding communities.

SkyRidge is a two-campus, acute care facility with 351 beds. The hospital offers a range of healthcare services including inpatient and outpatient care, diagnostic services, medical and surgical care, as well as a 7,000 square-foot, 24-hour emergency care unit. The hospital is accredited by The Joint Commission and has an accredited Chest Pain Center and an accredited Sleep Disorders Center. At SkyRidge Medical Center, skilled professionals and technology come together to provide patients with compassionate, customer-focused care.

Get to know the caring face of healthcare in your community at SkyRidge Medical Center . Our highly skilled team of health care professionals is dedicated to keeping you and your family healthy.


Behavioral Health Services

Realizing there is a problem is the first step.

SkyRidge Medical Center's Pine Ridge Center is a regional facility dedicated to providing a broad range of treatment programs and educational outreach efforts for individuals and families dealing with behavioral or substance abuse issues.

Whether in the midst of a crisis or through planned therapy, patients receive quality, compassionate care at the appropriate level. A community resource serving Southeast Tennessee for more than 30 years, Pine Ridge Center works to help establish the wellness of the whole person – emotionally, socially, spiritually and physically – through both inpatient and outpatient programs.

Inpatient Programs

Pine Ridge Center offers two inpatient programs with high levels of direct patient care:

  • Adult Mental Health
  • Addictive Disorders Program

The Adult Mental Health Inpatient Program is staffed and designed to meet the needs of adults (ages 18 and older) suffering from depression, anxiety, thought disorders and other mental health illness. A safe environment serves to help stabilize a crisis and supports the goal of returning to home and work as soon as possible. This program, coordinated by a multidisciplinary treatment team, includes a number of treatment interventions – physical, social, spiritual, family, artistic, medical and psychotherapeutic. The psychiatric inpatient program focuses on helping patients develop healthy coping skills and a healthy lifestyle to achieve quality of life.

The Addictive Disorders Inpatient Program is for adults (ages 18 and older) suffering from addiction. This program, coordinated by a multidisciplinary treatment team, includes psycho-education groups, process groups and after-care programs. Frequently, underlying mental health disorders are masked by substance abuse. Our program focuses on clearing substance abuse symptoms to address mental health needs and enhance long-term recovery. Using the 12-step treatment method, we work with individuals to begin establishing the tools necessary for long-term abstinence and recovery.

Outpatient Treatment

Pine Ridge Center also offers Intensive Outpatient Programs (IOP) for adults who require a more intensive level of treatment than traditional outpatient counseling. A multidisciplinary team of professionals in psychiatry, nursing and therapy provide group and individual treatment to empower patients to be more successful in their daily lives. One of the many benefits of IOP is that patients can seek the help needed as they continue to live and work. Patients are referred to IOP either as a step down from inpatient treatment or as an entry point to treatment.

The two outpatient programs are:

  • Mental Health Intensive Outpatient Program (MHIOP)
  • Chemical Dependency Intensive Outpatient Program (CDIOP)
The Mental Health Intensive Outpatient Program (MHIOP) addresses the mental health needs of patients by meeting five days a week for three hours each session. The Chemical Dependency Intensive Outpatient Program (CDIOP) addresses chemical dependence or addictive disorders, and meets three days a week for three hours each session. During each session, the therapist focuses on the 12 steps, recovery support, relapse prevention and community resources. Efforts focus on establishing the tools necessary for long-term abstinence and recovery.

Mental Health Support Group

Trying to deal with depression, anxiety, stress, mood swings, agitation, loneliness or low self-esteem? Have a family member or friend with these conditions? Come to our FREE support group and learn more about common mental health treatment. The group meets Tuesday evenings from 6–7 p.m. Contact 339-4166 for more information.

Chemical Dependency Support Group

This free support group meets 6:30 – 8 p.m. on Thursdays to focus on long-term recovery skills and relapse prevention. Contact 339-4166 for more information.

Faced with the sometimes overwhelming demands and pressures of a challenging and ever-changing world, we all must cope with daily situations that can lead to feelings of confusion, inadequacy, failure or hopelessness. Often, these feelings become a burden. If the burden has become too heavy to handle alone, Pine Ridge Center provides individualized adult inpatient and outpatient treatment options.

Many people believe that mental health problems and the chemical dependencies that often result from them only happen to someone else. In fact, it is estimated that as many as 51 million Americans suffer from some form of mental health disorder each year. If you or someone you know or love needs assistance with an emotionally trying situation and/ or has developed a chemical dependency problem or just needs help coping, Pine Ridge Center can help.

Available 24 Hours a Day

For anyone dealing with behavioral health or chemical dependency problem, a free, confidential initial assessment is available 24 hours a day, seven days a week by calling the HOPE Line at 423-479-HOPE (4673) or 1-800-414-4134. A qualified counselor will explore and evaluate the problem and recommend treatment options.

Cancer Care

The Warnie Finnell Oncology Center

The Warnie Finnell Oncology Center provides an impressive range of diagnostic and treatment options, including inpatient care and convenient access to the community's only radiation oncology program. SkyRidge is seeking the American College of Surgeons National Cancer Commission certification. The process takes several years.

SkyRidge Medical Center offers educational programming for cancer patients and caregivers. Events calendar .

Heart Care at SkyRidge Medical Center

The Heart and Vascular Center at SkyRidge Medical Center offers a full range of cardiac care services from diagnostic services to surgery to rehabilitation.

Nationally Accredited Chest Pain Center

Accredited as a Chest Pain Center by the Society of Cardiovascular Patient Care, we provide comprehensive heart care from chest pain, to cardiac catheterization. The accreditation recognizes SkyRidge Medical Center's high standards for clinical performance and personalized care – and places SkyRidge among an elite group of healthcare providers delivering top caliber cardiac care.

As Bradley County's only cardiac cath unit, averaging over 400 procedures annually, the cardiac service department has grown in response to the needs of the community. The cardiac cath unit includes the revolutionary GE Innova 2002. Utilizing a new CT workstation, our physicians are able to perform arterial scoring, a new diagnostic technique that can detect arterial blockage from plaque build-up.

SkyRidge Medical Center's Cardiac Care Services are located on the first floor and our special inpatient cardiac unit is located on the 4th floor. Under the medical direction of a board-certified cardiologist, specially trained cardiac nurses and technologists work hand-in-hand making sure patients and their families are comfortable, safe, and informed during cardiac procedures.

Treatment of Heart Attacks

If you or a loved one experience a heart attack, you should know that our cardiac team works hand in hand with our emergency department to respond quickly—regularly outperforming national standards for the timely treatment of heart attacks.

Heart Care Facts

Heart attacks are the leading cause of death in the United States, with more than 600,000 deaths annually from heart disease and more than 5 million visits to hospital emergency rooms due to chest pain. One in three adult females and males in the United States suffers from a form of cardiovascular disease, or CVD.

Women's heart issues are rising. Coronary heart disease is the number one single killer of women over age 25. In addition, heart disease rates in post-menopausal women are two to three times higher than in pre-menopausal women of the same age.

Heart trouble? Here's what to do.

If you think you're having a heart attack, don't wait. Know the symptoms of heart trouble. If you experience any of the following symptoms, call 9-1-1 or proceed to the closest emergency room:

  • Chest discomfort, including uncomfortable pressure, squeezing, fullness or pain. Most heart attacks involve persistent discomfort in the center of the chest, or chest pain that goes away and comes back again.
  • Pain or discomfort in the upper body area, including one or both arms, the back, neck, jaw or stomach.
  • Shortness of breath with or without chest discomfort.
  • A cold sweat, nausea or lightheadedness

SkyRidge Heart and Vascular Center:

Whether you or your loved one requires critical or acute care for a heart ailment or other serious condition, you can be confident that SkyRidge Medical Center has the skills and experience necessary to provide quality care.

Under the leadership of board-certified cardiologists, SkyRidge Medical Center cardiac services include:

  • Echocardiograms
  • Nuclear Stress Test
  • Diagnostic and Interventional Cardiac Catheterization
  • Transesophageal Echocardiogram
  • Pacemaker Insertion
  • Electrocardiograms (EKG)
  • Vascular Ultrasound
  • Stress Echocardiogram
  • Cardioversion
  • Cardiac and Pulmonary Rehabilitation

Dealing with heart disease is challenging, but with the help of our cardiac team, you'll better understand your diagnosis, stop or slow progression of heart disease, gain confidence and enjoy a better quality of life!

Emergency Services

When you're looking for convenient, comprehensive Emergency Services, look to SkyRidge Medical Center.

Emergencies: We Expect them Every Day

Visits to the Emergency Department (ED) are usually unexpected. For the team of medical professionals at SkyRidge Medical Center, emergencies are our specialty. The ED is a specialized area of our hospital designed to care for patients with acute illnesses or injuries. Specially trained physicians, physician assistants, nurse practitioners and registered nurses are available to provide care in all areas.

What You Can Expect

Upon arrival, you will be called by the Triage Nurse. Triage is a French word that means, “to sort.” Triage helps ensure patients with the most serious needs are treated first.

You will have an assessment made by the Triage Nurse that will include your vital signs (temperature, blood pressure and pulse). You will be asked questions about allergies, past medical problems or surgeries you may have had, as well as what medications you take at home, including any over-the-counter medications and herbal remedies.

From the information obtained during this process, the Triage Nurse will determine your “priority of care.” This means that some patients will be transported immediately to the treatment area, while others will be asked to wait in the lobby. It is important to note that the severity of other patients' conditions may not always be obvious.

As soon as a room becomes available, you will be placed in a treatment room. If you are asked to wait in the reception area for a treatment room to become available, please remember to:

• Let the Triage Nurse know if there are any new symptoms or changes in your condition.

• Do not eat or drink anything before checking with the Triage Nurse.

• Check with the Triage Nurse before using the restroom in case a specimen is needed.

After seeing the Triage Nurse, you will be asked by the registration clerk to provide some basic demographic information (name, date of birth, etc.). You may also be asked to provide some form of identification (driver's license or photo ID). This will allow us to begin the process for you to be seen in the ED.

Plan of Care

Once you have arrived in the treatment area and are seen by the ED physician, you can expect to wait for test results and for the ED physician to review them and to make a decision regarding treatment, admission or discharge. This is a general time schedule of test results you may need in the ED:

Blood Tests: 1 hour

Urine Tests: 30 minutes

X-Rays: 60-90 minutes

Ultrasound: 90-120 minutes

CT Scans: 90-120 minutes

These times are not exact and may vary depending on the particular type and number of tests ordered.

If the ED physician determines that you need to be admitted to the hospital, we will contact your private physician or an on-call physician, if you do not have a physician of your own. This physician will then be responsible for your care once you are transferred out of the ED to an inpatient bed.

When You Are Discharged

When you leave, you will receive instructions to continue your care. It is very important that you understand and follow these instructions. If you do not understand, please ask. If you have a family member or a friend with you, it is a good idea to have them listen to the instructions as well.

If medication has been prescribed, a nurse or physician will explain what it is, what it will do and when and how much of it to take. Also, possible side effects, such as nausea, will be explained and you'll be told what to do if you experience them.

You will also receive instructions on follow-up care if it is needed, such as if you should return to the ED, if you should see your regular physician or if you should visit a specialist. If you do not have a physician, you will be referred to one.

Emergency Department Survey

You might receive a follow up call about your visit to the ED. Your thoughts are important to us. We appreciate you taking the time and effort to help us improve our services.

Find A Physician

Billing Information

Payment is expected at the time of service for any balance that is not covered by your insurance carrier. This balance can include any applicable deductibles, co-pays or non-covered items as determined by insurance. Please be prepared to pay the "non-covered" portion of your bill at the time of service.

If you are uninsured, your balance is expected to be paid in full at the time of service. Any alternative arrangements will need to be approved by our Patient Financial Counselor. You may contact a Patient Financial Counselor at 559-6127.

For your convenience, we offer several ways to meet your financial obligations. You may pay the balance due with cash, personal checks, traveler's checks, or money orders. The medical center also accepts most major credit cards.

You will receive a separate bill from your physician and any other physicians involved in your treatment (i.e. anesthesiology, radiology, pathology, etc.) These doctors are independent practitioners and are not employees of the medical center.

Visitor Information

Visitors are welcome but patients need their rest. Please observe the following visiting hours: 11:00 a.m. to 8:30 p.m. Special arrangements can be made for those visitors who cannot come during scheduled visiting hours. Please talk to your nurse about your special needs.

All medical center doors are locked daily at 9:00 p.m. and remain locked until 5:00 a.m. During these hours, all visitors and patients should enter the medical center through the emergency room


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